Terms and Conditions of Sale

Purchases at Winterfest

All purchases at Winterfest must be made with a credit or debit card. We will not be accepting cash.

Refunds and Moving Tickets

  • Winterfest is a non-profit corporation and a ticket purchase is a donation to the organization. There are no refunds. All purchases are final and cannot be exchanged for tickets for another date.You can move your reservations for another date and/or time by paying a fee of $10 per ticket. There may be additional fees if the ticket prices are higher on days going forward. There is a $20 charge for moving photography sessions with Santa and for each additional reservation, such as the Grinch.
  • Please be aware that a ticket is a revocable license. Admission can be refused at our discretion for disorderly conduct. We will refuse entry to those carrying alcohol and/or noise/chemical irritants.
  • A ticket cannot be redeemed for cash. If an event has been rescheduled or cancelled, we will contact you.
  • Winterfest reserves the right to modify or cancel experiences, performances, or activities at their own discretion — particularly for the health and safety of Winterfest guests and staff members. By purchasing a ticket you acknowledge that your chosen Winterfest experience could be altered without notice and that all ticket sales are final.


  • Please check in ten minutes before your departure time.

Scheduling Changes & Cancellations

Tours and activities will go on rain or shine. In the unlikely event Winterfest cancels any performance we will notify you as soon as possible.

Unlawful Resale

We can guarantee the authenticity of those tickets purchased directly on our site at www.pensacolawinterfest.org. Winterfest tickets are for individual use only. Advertising of our tickets in sweepstakes or promotions is not allowed without our written pre-authorization.


You are welcome to share and re-use your photos taken by our professional photographers however you like. Download the grant of license letter to show to the printer if required. When you pay for a photo sitting, we will provide you with high resolution digital files compatible with most printers and photo sales outlets. We sometimes post photos on our website or Facebook feeds — if you would like your photos excluded, please let us know.


Information that you submit to surveys, contests, comments, reviews, or any other public posting may be viewable by anyone. Please do not submit any information you do not wish to have published. Submissions are reviewed by our volunteers and may be edited before inclusion.

Privacy Policy

Winterfest will not sell your information. No sharing, no selling, no spam. The information that you submit will be used only to provide you with the services you request. We will never disclose this information to any third party, or use it without your consent. We will only use your email address to contact you about Winterfest and its projects. You can unsubscribe from our emails at any time and we won’t send you anything else.


Winterfest uses self-hosted private visitor analytics to help us learn how to make our sites more useful and interesting. None of this data is used for any other purpose or shared with third parties. If you have questions or concerns about our use of analytics technologies, please ask.